Explore Insights update

What are the differences between Explore and Insights? And between Explore Lite and Explore Professional?

Read the Explore Compare Versions for an excellent comparison between Explore Lite, Explore Professional, and Insights.

It looks like there are several options for reporting with Zendesk. How will I know which one to use?

Read Understanding Reporting Options to find out which ones are available in your plan.

I activated Explore and now some tabs are gone from the Embedded Reports page. What happened?

After switching to Explore, the Overview, Ranking and Satisfaction tabs disappear from the embedded reports page. You can use Explore's predefined dashboards for these reports. The Knowledge Base and Research tabs (in the Guide) and the Community tab (in Gather) are not provided by Insights and will not be removed.