Barbara Pereira

Views are a way to organize your tickets by grouping them into lists based on certain criteria. For example, you can create a view for unresolved tickets assigned to you, a view for new tickets tha...

Sobre gatilhos e como eles funcionam Gatilhos são regras de negócios que você define e que são executadas imediatamente após a criação ou atualização de um ticket. Eles executam ações se condições ...

To help you get started with triggers, Zendesk Support provides a standard set of triggers and email notifications that are best practices in a typical ticket workflow. You can use these triggers a...

Pergunta Meu aplicativo não funciona como esperado. Quais são algumas das etapas básicas que posso seguir para solucionar esse problema? Responder Se você tiver problemas com os aplicativos instala...

Slack for Zendesk Support is an integration created by Zendesk that connects a single Zendesk subdomain to a Slack workspace. It lets you interact with Zendesk Support tickets in your Slack channel...

Organizations are typically collections of their end users, but they can also include team members. As described in About organizations and groups, configuring organizations depends on how you want...

You can create conditional ticket fields to control the appearance and behavior of ticket fields in ticket forms. For example, you can limit the number of ticket fields displayed on forms and contr...

Ticket events show all updates and notifications made to the ticket by a person or a business rule, as a trigger. When reviewing the events of a ticket, you will be able to see the entire history o...

This article contains the resources you need to set up and use Zendesk Explore, including documentation, blogs, and community tips. Tip: See the tips, community and training section below for more ...

In an ever-changing environment, agents can come and go. And when it's time for them to leave, what's the best way to maintain your support lines of communication? This article describes best pract...