Use this article to get answers to some frequently asked questions about Zendesk Explore.
The questions in this article are general questions and questions related to activating Explore and billing. For other frequently asked questions, see one of the following articles:
Explore FAQ: Using Explore
Explore FAQ: Learning and Community
If you want to see your question on this page, let us know in the comments below. However, if your question is urgent, please contact us through our normal channels.
This article contains the following topics:
General
Activation and billing
Insights update
General
What is Zendesk Explore?
Explore is an analysis and reporting tool for your Zendesk business data. It helps you understand your company, your agents and your customers. A good starting point to learn more about Explore is the Zendesk website.
Will Explore replace Insights?
Explore replaced Insights as the newest data analysis software in the Zendesk product line.
How can I find Explore?
You will see the Explore icon in the products tray or the Explore tab in the Reports menu.
When will Insights end?
Insights has already been removed for most customers. If you used Insights, you will need to migrate to Explore.
Where do I check the release dates for new Explore updates?
Keep an eye out for our announcements and you'll be the first to discover Explore updates.
What web browsers does Explore support?
Explore supports the latest two versions of the following major web browsers:
Google Chrome
Microsoft Edge
Firefox
Safari
Versions of Microsoft Internet Explorer are not supported.
Is Explore HIPAA compliant?
The Health Insurance Portability and Accountability Act is a set of rules and regulations designed to maintain the privacy and security of personal health information (PHI). Explore can be configured to comply with HIPAA rules and regulations for trading partners. For more details, see HIPAA considerations when using Zendesk Explore.
Activation and billing
Is there an assessment? Can I try Explore before I buy?
Explore is included in all versions of the Zendesk Suite. Reporting and analytics features may vary depending on the Suite plan you select. For more details, see our pricing page.
I'm a Zendesk Support-only customer. Do I win Explore?
Yes. If you purchased Support Professional or Enterprise on or after November 13, 2018, you automatically get a 14-day free trial of Explore Professional. During or after the trial, you can sign up for Explore Professional or Enterprise (for a fee) or use the free Lite version of Explore.
How long until my 14-day Explore Professional trial ends?
You can view details about all your Zendesk subscriptions in Support (Subscription menu in Settings). Additionally, the remaining trial period is displayed in the top bar of the Explore console.
How many Explore licenses can I purchase?
You need to purchase the same number of Explore licenses as you have Zendesk Support agent licenses.
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