Barbara Pereira
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Articles
Recent activity by Barbara Pereira-
Creating views for ticket workflow management
Views are a way to organize your tickets by grouping them into lists based on certain criteria. For example, you can create a view for unresolved tickets assigned to you, a view for new tickets tha...
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Sobre gatilhos e como eles funcionam
Sobre gatilhos e como eles funcionam Gatilhos são regras de negócios que você define e que são executadas imediatamente após a criação ou atualização de um ticket. Eles executam ações se condições ...
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About standard Zendesk Support triggers
To help you get started with triggers, Zendesk Support provides a standard set of triggers and email notifications that are best practices in a typical ticket workflow. You can use these triggers a...
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Como posso resolver problemas de inscrição?
Pergunta Meu aplicativo não funciona como esperado. Quais são algumas das etapas básicas que posso seguir para solucionar esse problema? Responder Se você tiver problemas com os aplicativos instala...
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Understanding, installing and configuring the Slack integration for Zendesk Support
Slack for Zendesk Support is an integration created by Zendesk that connects a single Zendesk subdomain to a Slack workspace. It lets you interact with Zendesk Support tickets in your Slack channel...
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Creating conditional ticket fields
You can create conditional ticket fields to control the appearance and behavior of ticket fields in ticket forms. For example, you can limit the number of ticket fields displayed on forms and contr...