Barbara Pereira

Organizations are typically collections of their end users, but they can also include team members. As described in About organizations and groups, configuring organizations depends on how you want...

Ticket events show all updates and notifications made to the ticket by a person or a business rule, as a trigger. When reviewing the events of a ticket, you will be able to see the entire history o...

In an ever-changing environment, agents can come and go. And when it's time for them to leave, what's the best way to maintain your support lines of communication? This article describes best pract...

This article contains the resources you need to set up and use Zendesk Explore, including documentation, blogs, and community tips. Tip: See the tips, community and training section below for more ...

Pergunta Com que frequência meus dados de Suporte são sincronizados com o Explore? Responder A frequência de sincronização dos seus dados com o Explore dependerá do plano Explore ativo na sua conta...

Question When building a query, I often see calls and call segments in the Talk dataset metrics and attributes. What is the difference between calls and call segments? Reply Call metrics like Calls...

Zendesk Explore for reporting and analysis is designed to help you analyze, understand and share business information. Explore provides comprehensive, built-in reports that help you visualize and a...

In this article, you'll use what you learned in the Getting Started guide to create and share a simple Zendesk Explore dashboard that reflects a common business situation. This panel displays the f...

In Explore, you can display your data in customizable reports or queries. Explore offers pre-built dashboards with many common reports; you may need these queries to suit your needs or create your ...

To use Explore, your agents must have licenses (see Explore pricing) and be granted access. How you grant access will depend on the version of Zendesk Support you use. Use this article to learn how...