Barbara Pereira

Pergunta Com que frequência meus dados de Suporte são sincronizados com o Explore? Responder A frequência de sincronização dos seus dados com o Explore dependerá do plano Explore ativo na sua conta...

Question When building a query, I often see calls and call segments in the Talk dataset metrics and attributes. What is the difference between calls and call segments? Reply Call metrics like Calls...

Zendesk Explore for reporting and analysis is designed to help you analyze, understand and share business information. Explore provides comprehensive, built-in reports that help you visualize and a...

In this article, you'll use what you learned in the Getting Started guide to create and share a simple Zendesk Explore dashboard that reflects a common business situation. This panel displays the f...

In Explore, you can display your data in customizable reports or queries. Explore offers pre-built dashboards with many common reports; you may need these queries to suit your needs or create your ...

To use Explore, your agents must have licenses (see Explore pricing) and be granted access. How you grant access will depend on the version of Zendesk Support you use. Use this article to learn how...

Standard Explore datasets have read-only access permissions for all Explore users. When you create custom datasets, you can configure access permissions for your agents. After users are added to th...

Explore uses user roles to control the level of access granted to agents. Grant different permissions if you, for example, want some agents to create and view reports and others to have view-only a...

Explore the most important features in your Sell account to get the most out of your 14-day free trial or get started with Sell. This eight-step series covers key Sell concepts and highlights areas...

Leads, Contacts and Opportunities are the three most important objects in the Sell. Advancing the lead to the contact stage and then to the Sell opportunity tracks a prospect's progression and qual...